Terms of Service

BACKGROUND:

These Terms of Sale, together with all other documents referred to herein, set out the terms under which Pocket Carer (“PC”), is accessed via Subscriptions, is sold by Us to Consumers (“Users”) through our App & Website (“Platform”) www.pocketcarer.co.uk (“Our Site”, “Our Platform”). Please read these Terms of Sale carefully and ensure that you understand them before purchasing a Subscription. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to purchase a Subscription and access the Services. These Terms of Sale, as well as any other Contracts are in the English language only.

1. Definitions and Interpretation
   
   1. 1. In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:

1. Information About Us
   
   1. 1. Our Platform is owned and operated by Pocket Carer Ltd., a subsidiary company of Pocket Manager Ltd registered in England with Companies House, registration number 12564168 and whose Registered Office is: Salvus House, Aykley Heads, Durham, DH1 5TS.
      2. Our ICO Registration Number is: ZB158073 
2. Age Restrictions

Consumers (“Users”) may only purchase Subscriptions and access Platform Content through Our Site if they are at least 18 years of age.

1. Business Customers

These Terms of Sale do not apply to customers purchasing Subscriptions and accessing Platform Content during business. If you are a business customer, please consult us before signing up.

1. Subscriptions, Platform Content, Pricing and Availability
   
   1. 1. We make all reasonable efforts to ensure that all descriptions of Subscriptions and Platform Content available from Us correspond to the actual Subscription and Platform Content that you will receive. 
      2. Please note that sub-Clause 5.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor discrepancies.  Please refer to Clause 10 if your Subscription or the Platform Content is incorrect.
      3. We may from time to time change Our prices.  Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription.  We will inform you of any change in price at least 1 month before the change is due to take effect.  If you do not agree to such a change, you may cancel the Contract as described in sub-Clause 12.1.
      4. Minor changes may, from time to time, be made to certain Platform Content, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues. These changes will not alter the main characteristics of the Platform Content and should not normally affect your use of that Platform Content. However, if any change is made that would affect your use of the Platform Content, information will be advised to you.
      5. In some cases, as described in the relevant content descriptions, we may also make more significant changes to the Platform Content. If We do so, we will inform you at least 1 month before the changes are due to take effect. If you do not agree to the changes, you may cancel the Contract as described in sub-Clause 12.1.
      6. Where any updates are made to Platform Content, that Platform Content will continue to match Our description of it as provided to you before you purchased your Subscription to access the Platform Content.  Please note that this does not prevent Us from enhancing the Platform Content, thereby going beyond the original description.
      7. We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. Changes in price will not affect any order that you have already placed (please note sub-Clause 5.11 regarding VAT, however).
      8. In the unlikely event that We have shown incorrect pricing information, we will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your order, we will simply charge you the lower amount and continue processing your order. If the correct price is higher, we will give you the option to purchase the Subscription at the correct price or to cancel your order (or the affected part of it). We will not proceed with processing your order in this case until you respond.  If We do not receive a response from you within 7 days, we will treat your order as cancelled and notify you of this in writing.
      9. If We discover an error in the price or description of your Subscription after your order is processed, we will inform you immediately and make all reasonable efforts to correct the error.  You may, however, have the right to cancel the Contract if this happens
      10. If the price of a Subscription that you have ordered changes between your order being placed and Us processing that order and taking payment, you will be charged the price shown on Our Site at the time of placing your order.
      11. All prices on Our Site include VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
      12. The Platform Content and Charges.

1. Orders – How Contracts Are Formed
   
   1. 1. Our Site will guide you through the process of purchasing a Subscription.  Before completing your purchase, you will be given the opportunity to review your order and amend it.
      2. If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, we will contact you to ask to correct it. If you do not give us the accurate or complete information within a reasonable time of Our request, we will cancel your order and treat the Contract as being at an end. We will not be responsible for any delay in the availability of Platform Content that results from you providing incorrect or incomplete information.
      3. No part of Our Site constitutes a contractual offer capable of acceptance.  Your order to purchase a Subscription only constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your order does not mean that we have accepted it. Our acceptance is indicated by Us sending you a Subscription Confirmation by email. Only once We have sent you a Subscription Confirmation will there be a legally binding Contract between Us and you.
      4. Subscription Confirmations shall contain the following information:
         
         1. 1. Your Subscription ID.
            2. Confirmation of the Subscription ordered including full details of the main characteristics of the Subscription and Platform Content available as part of it.
            3. Fully itemised pricing for your Subscription including, where appropriate, taxes, and other additional charges.
            4. The duration of your Subscription (including the start date, and the renewal date.
            5. Confirmation of your acknowledgement that the Platform Content will be made available to you immediately and that you will lose your legal right to change your mind and cancel upon accessing the Platform Content as detailed below in sub-Clause 11.1.
      5. In the unlikely event that We do not accept or cannot fulfil your order for any reason, we will explain why in writing.  No payment will be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 10 days.
      6. Any refunds under this Clause 6 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.
      7. Refunds under this Clause 6 will be made using the same payment method that you used when purchasing your Subscription.
2. Payment
   
   1. 1. Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Subscription Confirmation.
      2. We accept the following methods of payment on Our Site:
         
         1. 1. Google Subscription Service.
            2. Apple Subscription Service;.
      3. If you do not make any payment due to Us on time, we will suspend your access to the Platform Content. For more information, please refer to sub-Clause 8.5.  If you do not make payment within 30 days of our reminder, we may cancel the Contract. Any outstanding sums due to Us will remain due and payable.
      4. If you believe that We have charged you an incorrect amount, please contact Us at [email protected] as soon as reasonably possible to let us know.  You will not be charged for Platform Content while availability is suspended. 
      5. Please note, that if an account remains dormant or is inactive for 30 days, the account will be deleted, and all User uploaded data removed. Alternatively, you also have the option of deleting Your account when cancelling the subscription. This will remove any data held by us. You can by law request a copy of that data from Us within 60 days of account closure.
      6. All accounts run from month to month and if You cancel Your Subscription, then that current month in operation will be charged. If you are an annually paying User, then you must give Us 30 days’ notice of cancellation.
      7. No refund shall be made for any unused portion of Your Subscription. If you pay annually and cancel part way through, the full amount is still due and payable.
      8. You further agree that the Subscription is for access and Use of the Platform and its Services. You agree that you will not seek any chargeback via Your Card Provider or Paypal in the event of cancellation of Your Use of the Services.
3. Provision of Platform Content
   
   1. 1. Platform Content appropriate to your Subscription will be available to you immediately when We send you a Subscription Confirmation and will continue to be available for the duration of your Subscription (including any renewals), or until you end the Contract.
      2. When you place an order for a Subscription, you will be required to expressly acknowledge that you wish the Platform Content to be made available to you immediately. You will also be required to expressly acknowledge that by accessing (e.g., downloading or using or accessing) the Platform Content, you will lose your legal right to cancel if you change your mind (the “cooling-off period” for refunds).  Please see sub-Clause 11.1 for more information.
      3. In some limited circumstances, we may need to suspend the provision of Platform Content (in full or in part) for one or more of the following reasons:
         
         1. 1. To fix technical problems or to make necessary minor technical changes.
            2. To update the Platform Content to comply with relevant changes in the law or other regulatory requirements.
            3. To make more significant changes to the Platform Content, as described above in sub-Clause 5.5.
      4. If We need to suspend availability of the Platform Content for any of the reasons set out in sub-Clause 8.3, We will inform you in advance of the suspension and explain why it is necessary (unless We need to suspend availability for urgent or emergency reasons such as a dangerous problem with the Platform Content, in which case We will inform you as soon as reasonably possible after suspension). You will not be charged while availability is suspended, and your Subscription will be extended by a period equivalent to the length of the suspension.  If the suspension lasts (or We tell you that it is going to last) for more than 1 month, you may end the Contract as described below in sub-Clause 12.2.
      5. We may suspend provision of the Platform Content if We do not receive payment on time from you.  We will inform you of the non-payment on the due date, however if you do not make payment within 7 days of Our notice, we may suspend provision of the Platform Content until We have received all outstanding sums due from you. 
      6. Any refunds under this Clause 8 will be issued to you as soon as possible, and in any event within 10 calendar days of the day on which the event triggering the refund occurs.
      7. Refunds under this Clause 8 will be made using the same payment method that you used when purchasing your Subscription.
4. Licence
   
   1. 1. When you purchase a Subscription to access Platform Content, we will grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Platform Content for personal, non-commercial purposes.  The licence granted to you does not give you any rights in Our Platform Content (including any material that We may licence from third parties).
      2. The licence granted to you under sub-Clause 9.1 is subject to the following usage restrictions and/or permissions:
         
         1. 1. You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Platform Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 ‘Acts Permitted in relation to Copyright Works’).
            2. You may not use our Platform or information to set-up your own version of our Platform or assist any third-party to do so.
5. Problems with the Platform Content
   
   1. 1. By law, we must provide a service and content that is of satisfactory quality, fit for purpose, and as described. If any Platform Content available through your Subscription does not comply, please contact Us as soon as reasonably possible to inform Us of the problem. Your available remedies will be as follows:
         
         1. 1. If the Platform Content has faults, you will be entitled to a repair or a replacement.
            2. If We cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.
      2. Please note that We will not be liable under this Clause 10 if We informed you of the fault(s) or other problems with particular Platform Content before you accessed it and it is that same issue that has now caused the problem (for example, if the Platform Content in question is an alpha or beta version and We have warned you that it may contain faults that could harm your device or other digital content); if you have purchased the Platform Content for an unsuitable purpose that is neither obvious nor made known to Us and the problem has resulted from your use of the Platform Content for that purpose; or if the problem is the result of misuse or intentional or careless damage.
      3. Refunds (whether full or partial, including reductions in price) under this Clause 10 will be issued within 10 calendar days of the day on which We agree that you are entitled to the refund.
      4. Refunds under this Clause 10 will be made using the same payment method that you used when purchasing your Subscription.
6. Cancelling Your Subscription
   
   1. 1. If you are a consumer, by default you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason, including if you have changed your mind, and receive a refund. The period begins once We have sent you your Subscription Confirmation (i.e., when the Contract between you and Us is formed) and ends when you access (e.g., download or stream) the Platform Content, or 14 calendar days after the date of Our Subscription Confirmation, whichever occurs first.
      2. After the cooling-off period, you may cancel your Subscription at any time, however subject to sub-Clause 11.3 and Clause 12, We cannot offer any refunds and you will continue to have access to the Platform Content for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), whereupon the Contract will end.
      3. If you purchase a Subscription by mistake (or allow your Subscription to renew by mistake), please inform Us as soon as possible and do not attempt to access any Platform Content.  Provided you have not accessed any Platform Content since the start date (or renewal date, as appropriate) of the Subscription We will be able to cancel the Subscription and issue a full refund.  If you have accessed any Platform Content or used the functions or services once the Subscription has started, we will not be able to offer any refund and you will continue to have access to the Platform Content for the remainder of the Subscription (up until the renewal or expiry date, as applicable).
      4. If you wish to exercise your right to cancel under this Clause 11, you may inform Us of your cancellation in any way you wish. However, for convenience please use the following email address [email protected]
      5. We may ask you why you have chosen to cancel and may use any answers you provide to improve Our content and services, however, please note that you are under no obligation to provide any details if you do not wish to.
      6. Refunds under this Clause 11 will be issued to you as soon as possible, and in any event within 10 calendar days of the day on which you inform Us that you wish to cancel.
      7. Refunds under this Clause 11 will be made using the same payment method that you used when purchasing your Subscription.
7. Your Other Rights to End the Contract
   
   1. 1. You may end the Contract at any time if We have informed you of a forthcoming change to your Subscription or the Platform Content (as described in sub-Clauses 5.3 or 5.5), or to these Terms of Sale that you do not agree to.  If the change is set to take effect or apply to you before the end of your current Subscription, we will issue you with a pro-rated refund equal to the remaining time left in that Subscription.  If the change will not take effect or apply to you until the expiry of your current Subscription, the Contract will end at the end of that Subscription period, and you will continue to have access to the Platform Content until that date.
      2. If We have suspended availability of the Platform Content for more than 1 month, or We have informed you that We are going to suspend availability for more than 1 month, you may end the Contract immediately, as described in sub-Clause 8.4.  If you end the Contract for this reason, we will issue you with a pro rata refund.
      3. If there is a risk that availability of the Platform Content will be significantly delayed because of events outside of Our control, you may end the Contract immediately.  If you end the Contract for this reason, we will issue you with a pro rata refund.
      4. You also have a legal right to end the Contract at any time if We are in breach of it. You may also be entitled to a full or partial refund.
      5. Refunds under this Clause 12 will be made within 10 calendar days of the date on which your cancellation becomes effective, using the same payment method that you used when purchasing your Subscription.
8. Our Liability to Users
   
   1. 1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of Our breach of these Terms of Sale (or the Contract) or as a result of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it is contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
      2. Our Platform Content is intended for non-commercial use only. We make no warranty or representation that the Platform Content is fit for commercial, business or industrial use of any kind.  We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
      3. Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors), or for fraud or fraudulent misrepresentation.
      4. Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a Consumer. 
9. Contacting Us
   
   1. 1. If you wish to contact Us with general questions or complaints, you may contact us by email at [email protected].
      2. For matters relating the Platform Content or your Subscription, please contact us by email at [email protected].
10. Complaints and Feedback
    
    1. 1. We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
       2. If you wish to complain about any aspect of your dealings with Us, please contact Us as outlined in Clause 14.
11. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in Our Privacy Policy and our Cookie Policy, available from the footer of our Website Homepage or footer of The App

1. Other Important Terms
   
   1. 1. We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing.  Your rights under these Terms of Sale (and the Contract) will not be affected and Our obligations under these Terms of Sale (and the Contract) will be transferred to the third party who will remain bound by them.
      2. You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract) without Our express written permission.
      3. The Contract is between you and Us. It is not intended to benefit any other person or third-party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
      4. If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.
      5. No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
      6. We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Subscription, we will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with them (also see sub-Clause 12.1 above).
2. Law and Jurisdiction
   
   1. 1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
      2. Any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts in England.